We ship from Kelowna, BC (Canada), so shipping times may vary depending on where you live. Generally, west coast shipping takes 1-3 business days, while east coast shipping takes 3-14 days. Give yourself extra time during the holiday season.
Make sure you check your property, your mailbox, your parcel lockers, and/or your front desk (if applicable).
If you do not see your package, you should contact our couriers with your tracking number. You can start track and trace if needed, but wait a few more business days before doing so (just in case it shows up).
Please feel free to contact us if you need further assistance using our Contact Us form.
This depends on your location. Our North American orders include all duties and taxes, but overseas orders may still be subject to duties. Unfortunately, we have no control over this.
Among the major credit cards we accept are Visa, Mastercard, American Express, and Discover.
In addition to Shop Pay, Apple Pay, Google Pay, Debit Interac, and even EMT (Email Money Transfer) at checkout, we also accept this payment method.
Latest addition: Afterpay (Buy Now - Pay Later - Interest Free) - to learn more about the Afterpay service, click the text above.
Please see our Returns and Exchanges page.
When you're done reading it, you can fill out the form at the bottom.
Despite our efforts to inspect orders and items as thoroughly as possible before shipping, mistakes can happen. However, do not worry, you are welcome to contact us through our Contact Us form so we can help resolve any problems or replace defective items.
As you can see, when you put together an order, a lot of our items (especially hats) look and sound the same. Contact us if we sent the wrong size or product so we can figure out a way to return the wrong items, while sending you the right ones!
Delivery & Pickup In Your Area
Our headquarters are located in Kelowna, BC, Canada
Are you able to pick up: Of course! You will see an option when you get to the checkout page saying "Local Pickup" - choose that, and we'll send you an email with our address details for easy pickup when your order is ready.
Do you provide local delivery? Yes, we do! You'll see a "Free Local Delivery" option at the checkout if you're within 5km of our location.